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Refund policy

At Dressar, we care about your satisfaction and work with trusted logistics partners to ensure smooth deliveries. Please read our return and refund policy carefully:

1. Orders & Delivery

  • All orders are shipped via courier services.
  • Customers may be contacted by Bosta for delivery confirmation and scheduling.
  • Cash on Delivery (COD) is available. Please prepare the exact amount upon delivery.
  • In some areas, you may be allowed to inspect the package upon delivery before confirming.
  • Customers may return products within 3 days of delivery.
  • The product must be in its original condition, unused, and with all original tags attached.
  • Customers may request a replacement within 14 days of delivery.
  • Replacement items must be unworn, unused, and in original condition.

2. Return & Refund Eligibility

We only accept returns or provide refunds in the following cases:

a) Wrong or Incorrect Item

  • If you receive a different product than what you ordered, please contact us within 48 hours of delivery.
  • We will arrange for the correct item to be shipped at no extra cost, or issue a refund if the product is unavailable.

b) Damaged or Defective Item

  • If your order arrives damaged or with a manufacturing defect, you must notify us within 48 hours of receiving it.
  • Clear photos/videos of the issue are required for verification.
  • After confirmation, we will provide a replacement or full refund.

c) Customer Refusal on Delivery

  • If you choose to refuse an order at the time of delivery, you may be charged a return shipping fee by Bosta to cover logistics costs.
  • Repeated refusal of orders may result in suspension of Cash on Delivery services for your account.

3. Non-Returnable Items

  • Products that have been worn, washed, or altered after delivery cannot be returned.
  • Sale or Clearance items are final and not eligible for return unless defective.

4. Refund Process

  • Refunds (when approved) will be processed to the original payment method within 7–14 business days.
  • For Cash on Delivery (COD) orders, refunds will be arranged via bank transfer, wallet transfer, or voucher balance depending on availability.
  • E£85.00 flat rate return shipping
  • Every customer is allowed to return or exchange their order once only, within the specified policy period, provided the item is in its original condition. Return and exchange fees apply

5. How to Request a Return

To initiate a return or refund, please contact us within the allowed timeframe:

📧 dressar.brand@gmail.com
📞 +20 10 20676173

Please provide:

  • Order number
  • Photos/videos of the product issue
  • Proof of delivery (if applicable)